Privacy Policy

Last Updated: March 19, 2026

1. Introduction

RTJ Wellness (“we,” “our,” or “us”) is committed to safeguarding the privacy of our clients, students, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following types of personal information depending on how you interact with our website and services:

Account Information

When you create an account to access courses or your learning dashboard, we collect your name, email address, and password. We also store your course enrollment status, progress, and certificate completion records.

Payment Information

When you purchase a course or pay for coaching services, payment is processed by our third-party payment processor(s). We do not store your full credit card number or banking details on our servers. We may retain transaction records including the date, amount, and item purchased.

Contact and Coaching Information

When you submit a contact form, book a coaching session, or communicate with us directly, we may collect your name, email address, phone number, and any details you provide about your health, wellness goals, or personal circumstances.

Newsletter Subscription

When you subscribe to our email newsletter, we collect your email address. This is managed through a third-party email marketing provider.

Technical Data

When you visit our website, we may automatically collect your IP address, browser type, operating system, device information, pages visited, and browsing behavior through cookies and similar technologies.

Free Interactive Tools

Our free tools (such as the ABC123 Stress Buster and DGW Daily Planner) run entirely in your browser. We do not collect, store, or transmit any information you enter into these tools. Any outputs you download (such as text files or PDFs) are generated locally on your device.

3. How We Use Your Information

Your personal information is used for the following purposes:

• Account Management: To create and maintain your account, manage course enrollments, track your learning progress, and issue certificates of completion.

• Service Delivery: To deliver coaching services, manage session bookings, and provide customer support.

• Communication: To send course access details, booking confirmations, service updates, and responses to your inquiries.

• Marketing: To send newsletter emails containing wellness tips, course announcements, and promotional content to subscribers who have opted in. You may unsubscribe at any time.

• Payment Processing: To process course purchases and coaching payments through our third-party payment processor(s).

• Website Improvement: To analyze site usage, improve functionality, and enhance the user experience.

• Legal Compliance: To meet legal and regulatory requirements.

4. Consent

By creating an account, purchasing a course, subscribing to our newsletter, or otherwise providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect your ability to access certain services, such as your course dashboard or enrolled courses.

5. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your information with the following third parties as necessary to operate our website and deliver our services:

• Payment Processors: To securely process course purchases and service payments.

• Email Marketing Providers: To deliver newsletter emails to subscribers.

• Analytics Providers: To collect anonymized website usage data for the purpose of improving our site and services.

• Advertising Platforms: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising. This may collect data about your browsing activity on our site. You can opt out of Meta tracking through your Facebook ad settings or by using browser-based opt-out tools.

• Legal Authorities: When required by law or to protect our rights and safety.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Account passwords are encrypted, and payment transactions are handled by PCI-compliant third-party processors. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy:

• Account and course data is retained for as long as your account remains active and for a reasonable period afterward to support certificate verification and re-access.

• Payment records are retained as required by applicable tax and financial regulations.

• Newsletter subscriber data is retained until you unsubscribe.

• Coaching records are retained for a reasonable period following the conclusion of services, unless a longer retention period is required by law.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You may also request deletion of your account and associated data, subject to any legal obligations we may have to retain certain records. To make a request, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential Cookies: Required for core website functionality, including account login and course access.

• Analytics Cookies: Used to understand how visitors interact with our site so we can improve the experience.

• Advertising Cookies: Used by the Meta (Facebook) Pixel to measure ad performance and deliver relevant advertising.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect your ability to log in, access courses, or use some features of our website.

10. Third-Party Services and Embedded Content

Our website integrates with and embeds content from third-party services, including but not limited to:

• YouTube (video hosting)

• Stripe or other payment processors

• Email marketing platforms

• Meta (Facebook) advertising tools

• Social media platforms (Instagram, TikTok, YouTube)

These services may collect data about you through their own cookies, tracking pixels, or embedded players, even if you do not interact with them directly. We encourage you to review the privacy policies of these services. We are not responsible for the data practices of third-party providers.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. For material changes that affect how we handle your data, we will make reasonable efforts to notify registered users via email.

13. Contact Us

For questions or concerns regarding this Privacy Policy, to request access to your personal information, or to withdraw consent, please contact:

Rob Jetten

RTJ Wellness
hello@rtjwellness.com
(403) 634-5376